Shipping & Delivery

FREE SHIPPING

We are thrilled to bring our customers exceptional value and service. That's why we provide free shipping from our warehouses in Europe and the USA via FedEx, USPS, DHL, and DPD.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, some locations are beyond our reach. If your country is one of these, we will contact you directly.

LOST/MISSING PACKAGES

Mindee is not liable for incorrect addresses entered during checkout. Please ensure your billing and shipping information is accurate before finalizing your order. If we make an error, we will take full responsibility and resend your order at no charge.

CUSTOMS

We are not responsible for any customs fees incurred once the items have shipped. By purchasing our products, you consent to the possibility of incurring customs fees upon arrival in your country.

SHIPPING TIME

Shipping times vary by location. Here are our estimates:

  • United States: 3-5 business days
  • Canada, Europe: 6-10 business days
  • Australia, New Zealand: 12-14 business days
  • Central & South America: 8-14 business days
  • Asia: 8-12 business days
  • Africa: 8-14 business days

Max delivery time: 20 business days. *This does not include our 1-3 day processing time. *All shipping times exclude clearance/customs delays.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. Occasionally, due to free shipping, tracking may not be available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT.”

For some shipping companies, it takes 1-5 business days for tracking information to update. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if combined shipping was requested.

If you have any other questions, please contact us, and we will do our best to assist you.

Join our growing community and unlock your child's potential!

From helping your child through their speaking journey to helping them build their own DIY forts, at Mindee, we are here to help you through your children's initial learning years.