Return and Refund Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply notify us, and we will provide a return address along with a replacement or refund as preferred.

If you are unsatisfied with your order, please contact our support team, and we will do our best to assist you.

Please note: Customers are responsible for paying return shipping costs.

We do not issue refunds if:

  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

Refund requests can be submitted within 15 days after delivery of your order. You can do this by sending a message on our Contact Us page.

Join our growing community and unlock your child's potential!

From helping your child through their speaking journey to helping them build their own DIY forts, at Mindee, we are here to help you through your children's initial learning years.